Skip to main content

Apple breaks silence on iPhone Duo cracking reports

By
Apple Store staff show the new iPhone Duo to customers

After days of viral reports about the iPhone Duo's inner screen, Apple has publicly acknowledged the problem.

In a statement provided to Mashable, the company said it is aware of an issue affecting the inner display on a "small number" of units.

"The response to iPhone Duo from early users has been incredibly positive, and we are seeing exciting things from developers who are rapidly updating their apps to take advantage of its unique form factor,” Apple said. “We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement."

The statement doesn’t say what’s causing the problem, how many units are affected, or whether Apple plans a broader fix. Apple appears to have sent the same statement to several other outlets covering the reports. Still, it’s the company’s first public acknowledgment of the problem.

The Duo has drawn plenty of attention as Apple’s first foldable iPhone. It sold out almost immediately when pre-orders opened Oct. 16, with some delivery estimates stretching into January 2027. But early owners have found that it’s very much a first-generation device, and the display reports are just one of several complaints.

Beyond durability, users have flagged a few other issues, as reported by Mashable Senior Editor Stan Schroeder. First, as JerryRigsEverything points out, the protective matte screen on the foldable dulls its color and vibrance, and it picks up heavy glare. The FaceTime camera, as Schroeder notes, is bad for photos, with Apple leaning heavily on AI processing that can leave selfies looking plasticky and smudged. Finally, many apps aren’t yet optimized for the Duo’s inner display, including Apple’s own App Store — though Schroeder reported that he expects app developers to catch up within the next month.

Durability concerns had been building before the display reports went viral. YouTuber Tim Pan ran the Duo through 10,000 folds in a folding machine, plus another 1,000 at -4 degrees Fahrenheit. Before-and-after images from the test spread online, appearing to show a much deeper crease.

Samsung seems to be enjoying this. While the Korean tech giant hasn’t taken any direct shots at the Duo, at least not officially, its Samsung Mobile US account has been playing reply guy under iPhone Duo posts on X. One reply simply read "mogged. respectfully."

Cringe looks-maxxing speak aside, Samsung is getting plenty of free marketing out of the Duo’s rocky start. The company is now on its eighth-generation Galaxy Z Fold. Although its foldables went through their own early durability problems, Samsung has had years to refine the hinge, crease, and display that Apple is only attempting for the first time. Every viral post about a cracked Duo screen is, in effect, an ad for the competition.

If your Duo’s inner display is showing problems, Apple recommends contacting AppleCare for a replacement.

Want to learn more about getting the best out of your tech? Sign up for Mashable's Top Stories and Deals newsletters or get Mashable push alerts today. 



from Mashable https://ift.tt/gvPOcGj
via IFTTT
Labels:

Comments

Post a Comment

Popular posts from this blog

The Nintendo Switch has been the US’s bestselling console for 23 straight months

By
Photo by James Bareham / The Verge It’s been a good two years for the Nintendo Switch. According to Nintendo, the gaming tablet has been the bestselling console in the US for 23 straight months. And according to data from the NPD Group, it just had its best October ever, moving 735,926 units of both the Switch and Switch Lite in the US. The company says that represents a 136 percent increase compared to last year. To date, the Switch has sold 22.5 million units in the US, and last week Nintendo revealed that more than 68 million units have been sold globally . “We’re excited about our momentum,” says Nick Chavez, Nintendo of America’s SVP of sales and marketing. Chavez puts the company’s big October down to two main factors. One is a better supply of stock; this year in particular, it’s often been hard to find a Switch on store shelves. This has only been exacerbated by increased demand due to a combination of the pandemic and the breakout success of Animal Crossing: New Horizons . ...
Post a Comment
Read more

Instagram accidentally reinstated Pornhub’s banned account

By
After years of on-and-off temporary suspensions, Instagram permanently banned Pornhub’s account in September. Then, for a short period of time this weekend, the account was reinstated. By Tuesday, it was permanently banned again. “This was done in error,” an Instagram spokesperson told TechCrunch. “As we’ve said previously, we permanently disabled this Instagram account for repeatedly violating our policies.” Instagram’s content guidelines prohibit  nudity and sexual solicitation . A Pornhub spokesperson told TechCrunch, though, that they believe the adult streaming platform’s account did not violate any guidelines. Instagram has not commented on the exact reasoning for the ban, or which policies the account violated. It’s worrying from a moderation perspective if a permanently banned Instagram account can accidentally get switched back on. Pornhub told TechCrunch that its account even received a notice from Instagram, stating that its ban had been a mistake (that message itse...
Post a Comment
Read more

MVP versus EVP: Is it time to introduce ethics into the agile startup model?

By
Anand Rao Contributor Share on Twitter Anand Rao is global head of AI at PwC . The rocket ship trajectory of a startup is well known: Get an idea, build a team and slap together a minimum viable product (MVP) that you can get in front of users. However, today’s startups need to reconsider the MVP model as artificial intelligence (AI) and machine learning (ML) become ubiquitous in tech products and the market grows increasingly conscious of the ethical implications of AI augmenting or replacing humans in the decision-making process. An MVP allows you to collect critical feedback from your target market that then informs the minimum development required to launch a product — creating a powerful feedback loop that drives today’s customer-led business. This lean, agile model has been extremely successful over the past two decades — launching thousands of successful startups, some of which have grown into billion-dollar companies. However, building high-performing product...
Post a Comment
Read more