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Microsoft Outlook outage reported by thousands of users on Monday

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illustration of utility workers next to a laptop with the microsoft outlook logo

Microsoft Outlook appears to be down for a significant number of users as of Monday late morning. According to Downdetector, reports of Outlook problems spiked sharply just before 11:16 a.m. ET, jumping from around 37 reports to over 6,000 in a short window.

downdetector graph showing user error reports for downdetector
Credit: DownDetector

Of the issues users are reporting, the largest share involves receiving messages, followed by app-related problems and login issues, per Downdetector's tracking. Microsoft acknowledged the outage on its Microsoft 365 Status account on X.

The company stated it was investigating reports of Exchange Online issues, pointing users to incident EX1464935 in the admin center for updates.

About an hour later, Microsoft followed up to confirm the scope of the problem, saying it had verified that users may be experiencing degraded functionality across various Exchange Online features. The company said it was reviewing service telemetry and diagnostic data to pin down the root cause.

At the time of this writing, Microsoft's status account posted a more specific update, stating it had identified an issue with an authentication component that contributed to the disruption. According to the post, Microsoft has “developed a remediation strategy” and is testing it to confirm it resolves the impact before rolling it out more broadly. However, as of this writing, Microsoft's Service Health Status page says that all its products are "currently operational."

Mashable contacted Microsoft with questions about the potential outage, and we'll update this story if we receive a response.

The outage has stirred up plenty of frustration online. On X, users have pushed back on Microsoft's "degraded functionality" language, with one commenter calling it "one way to say 'none of our shit works.'"

Others reported the disruption stretching on for hours, with entire offices and thousands of employees affected worldwide, according to posts under Microsoft's status updates.

A parallel Reddit thread in r/Outlook saw a similar flood of confirmations from users locked out of the service, with dozens simply chiming in with variations of "down for me" and "yep, whole company having issues."

This is a developing story...



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